Service Scope
Below, you’ll find an overview of each specialised security service, including how they operate, where they’re most effective, and the value they bring to clients who require a higher level of security assurance.
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Specialized Security Services
Specialised security services delivering professional protection across high-risk, high-visibility, and complex operating environments.
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Service Overview
Some environments demand more than standard security coverage. When risks are higher, visibility is critical, or situations are unpredictable, specialised security services provide the experience, discretion, and capability required to manage complex scenarios effectively.
Our specialised security teams are made up of highly trained and experienced professionals selected for their ability to operate in sensitive, high-risk, and dynamic environments. From tactical and covert deployments to close personal protection , VIP security , special escorts , and protest security, each role is designed to address specific operational and risk requirements.
Tactical Guards
Almost 20% of all retail crime events involve aggression, whether verbal or physical, including the use of weapons – Auror
Our Tactical Guards are deployed in retail environments facing heightened security risks, including aggression, repeat offenders, and organised theft. They provide a strong, visible presence while actively identifying and managing emerging risks on the ground
They are Level 5 qualified security professionals, selected for their experience and ability to operate in high-pressure retail settings. Trained in the ADP framework (Awareness, De-escalation, and Protection), Tactical Guards focus on preventing incidents from escalating, using calm communication and controlled intervention to maintain a safe environment for staff and customers.
With a strong emphasis on excellent customer service and clear communication, they help create a secure environment that enhances the overall shopping experience, allowing staff and customers to feel safe and confident while shopping.
Staff and Customer Safety
Proactive monitoring and rapid response to ensure a safe environment for both staff and shoppers.
Loss Prevention Strategies
Effective techniques for preventing theft and fraud through advanced surveillance and strategic deterrence.
Conflict Resolution & De-escalation
Managing conflict and de-escalating situations to prevent aggression and violence.
Patrol Techniques
Conducting effective patrols to spot risks and respond to potential threats.
Hazard Identification & Safety Management
Identifying safety hazards and implementing measures to reduce risks.
Crisis Management & Emergency Response
Comprehensive training in first aid, evacuation procedures, and managing critical situations.
Offender Management
Safe and effective methods for handling and managing offenders within retail environments.
Defensive Tactics
Techniques for safely managing confrontations and ensuring personal and public safety.
Safety Zones & Tactical Positioning
Strategies for operating from the safest possible zones when managing high-risk confrontations.
Covert Loss Prevention Officers (LPOs)
Retail crime continues to be a significant challenge across Australia and New Zealand. Industry research shows that customer theft accounts for more than half of all retail crime-related losses, with annual losses measured in the billions of dollars.
Our Covert Loss Prevention Officers (LPOs) are deployed in retail environments experiencing elevated theft, repeat offending, or organised retail crime. Operating in plain clothes, they blend seamlessly into the store environment, allowing them to observe behaviour, gather intelligence, and intervene lawfully without disrupting customers or frontline staff.
Our LPOs are carefully selected from ICORP’s experienced workforce and undergo specialist training specific to loss prevention and covert operations.
By operating discreetly and professionally, our Loss Prevention Officers reduce shrinkage, deter repeat offending, and improve safety outcomes without drawing attention to security operations.
Discreet Deployment
Plain-clothes officers blend into retail environments without visible security presence.
Surveillance & Intelligence
Identification of suspicious behaviour and organised retail crime patterns.
Lawful Evidence Gathering
Documentation and evidence collection aligned with legal requirements.
Safe Intervention
Proportionate, controlled engagement when offence thresholds are met.
Police Coordination
Professional escalation and cooperation with law enforcement.
Centralised Reporting
Incident reporting and intelligence captured via Active Workforce Pro (AWP).
Close Personal Protection (CPP)
Our Close Personal Protection (CPP) service is designed for individuals exposed to elevated or credible personal risk. This service focuses on the safety of the principal through proactive risk management, close-proximity protection, and rapid response capability.
ICORP CPP officers are selected from our Level 5 qualified personnel pool and hold nationally recognised training and licensing that equip them with the specialised skills and experience required for personal protection work. They operate discreetly and remain in close contact with the principal, managing surroundings, movement, and potential threats while maintaining a low profile. The goal is to reduce exposure to risk while allowing the principal to go about their daily activities with confidence, privacy, and minimal disruption.
Close-Proximity Protection
Officers operate in immediate proximity to the principal to ensure personal safety.
Threat Assessment
Continuous evaluation of personal, environmental, and situational risks.
Movement & Route Planning
Secure planning of routes, venues, and transitions.
Access & Proximity Control
Management of personal space and access around the principal.
Rapid Response
Immediate and proportionate response to emerging threats.
Discreet Presence
Low-profile protection that maintains privacy and normal activity.
VIP Security
Our VIP Security supports individuals who are highly visible and required to interact with the public. The focus is on managing crowd exposure, maintaining order, and ensuring safe movement while preserving a professional and approachable presence. This service is commonly used for corporate leaders, dignitaries, and high-profile guests attending events or public engagements.
With proven experience delivering VIP security across a range of environments, our teams understand the balance required between visibility, accessibility, and safety. Each deployment is carefully planned to suit the engagement, venue, and client expectations, with officers selected from the highest-performing and most qualified personnel in our workforce, chosen for their experience, professionalism and ability to operate confidently in high-profile settings.
This approach allows public engagements to run smoothly, protecting both the individual and the surrounding environment without unnecessary restriction or disruption.
Control of crowd flow and interaction in public or event settings.
Management of entry points and restricted areas.
High-Visibility Presence
Professional, approachable security presence when required.
Event Coordination
Liaison with venues, organisers, and event staff.
Situational Awareness
Ongoing monitoring of crowd dynamics and risk indicators.
Incident Response
Calm, controlled management of incidents or disruptions.
Special Escort & Celebrity Security
ICORP Special Escort Security focuses on the safe, discreet, and efficient movement of individuals between locations where risk is highest during transit or transition points. This service is commonly used for a wide range of high-profile roles, including athletes, sporting officials such as umpires, performers, executives, and public figures, as well as celebrities. Our security officers manage timing, routes, arrivals, and departures to minimise attention, avoid congestion, and protect privacy while ensuring movements remain smooth and well-coordinated.
ICORP Special Escort Security is delivered by experienced, fully licensed security professionals with specific training in movement planning and situational awareness. Officers are selected for their discretion, professionalism, and ability to adapt quickly in dynamic environments, supported by strong communication and coordination skills. All personnel are trained in emergency response and first aid, ensuring clients are supported by capable professionals throughout every stage of movement.
Secure Escorting
Safe and discreet movement between locations.
Arrival & Departure Management
Controlled entry and exit at venues and events.
Route & Timing Planning
Efficient planning to reduce exposure and delays.
Privacy Protection
Minimising unwanted attention and interference.
Stakeholder Coordination
Liaison with drivers, venues, and event teams.
Adaptive Operations
Flexible response to changing environments and conditions.
Protest Security
Our Protest Security supports the safe and orderly management of demonstrations, rallies, and public gatherings where crowd dynamics can change rapidly. The focus is on maintaining safety, protecting people and property, and supporting lawful protest activity without unnecessary escalation.
ICORP officers are experienced, licensed security professionals trained to operate in high-density public environments. They hold nationally recognised security qualifications and are skilled in crowd control, conflict resolution, situational awareness, and de-escalation, supported by emergency response and first aid training.
By prioritising prevention, communication, and controlled response, ICORP Protest Security helps maintain order, reduce the risk of escalation, and support coordinated incident management while respecting the right to lawful assembly.
Crowd Management
Monitoring and guiding crowd movement to maintain safety.
De-escalation
Communication-led approaches to reduce tension and prevent escalation.
Situational Awareness
Continuous assessment of crowd behaviour and emerging risks.
Access & Perimeter Control
Protection of entry points, exits, and sensitive areas.
Incident Response
Controlled response to disturbances or emergencies.
Police Coordination
Professional liaison with police and emergency services.
Frequently Asked Questions
Learn more about our specialised security services, including when they’re used, who delivers them, and the value they provide.
- What are specialised security services?They provide enhanced security for high-risk, sensitive, or unpredictable environments where standard security is not sufficient.
- Who provides ICORP Security’s specialised security services?
- What is the difference between Tactical Guards and Covert LPOs?
- When is Close Personal Protection required?
- How does ICORP Security manage protest security?